Sync Error - Merging a duplicate record
Occasionally a sync will fail and you will receive a sync error message. This will only occur on the desktop application. This normally happens due to the presence of a duplicate record. The system will want you to decide which record to keep. Follow the step by step instructions in the following guide.
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Deleting a false or dulplicate record via the web application
If you need to delete a result or record you can do this via the web application. Use the following guide to follow the step by step instructions: Deleting results and records user guide
User guide for the desktop functionality
Here you can find out how to use the off line desktop application. The guide will show you how to: Login Download and sync data How to select a child How to view tests Where you need to look to see if your audiometer is connected How to locate the ...
Moving children to a different school
If a child moves school, rather than entering a new record in the new school you can move the existing record using the desktop application. It is really quick and easy and will reduce the number of duplicate records in the system. Click on the link ...
Adding a single child and editing existing children
The desktop application and the web application allows you to add children manually into a school and edit existing details. The process is similar in both applications. The only difference is that in the desktop application you must remember to ...
Portal functionality
Please use the guides below to enhance your understanding of the portal functionality: Portal full functionality You will find lots of useful videos on the last page of the user guide.